Our return policy
All returned items must be in their original condition. Return shipping costs are the responsibility of the customer. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for your order and any taxes due to be refunded in accordance with state law.
Accessories and Decor
Accessory cancellations are accepted within 48 hours of purchase, before the item ships. After that time cancellations are not available and our 14-day return policy applies. Please note: Wallpapers are final sale and cannot be returned.
Mattress Returns
Our Mattresses come with a 90 day trial period starting at the date of delivery. If you decide the mattress is not right for you, please contact us to initiate the return process, which includes a full refund. We will work with you to arrange a return pick up through a local charity or recycling partner.
Clearance Items
Clearance items are final sale and are not eligible for returns, except for items arriving damaged and documented by the carrier. Clearance items are not eligible for warranty claims unless reports of defects are submitted within 14 days of delivery. Cosmetic damage is not covered.
Damaged Items
Joybird is proud of our quality and craftsmanship. In the rare event that your item arrives damaged or defective, please contact us upon receipt, and we’ll make things right.
Promotions
In the event that you make a purchase during a promotion where the total discount you received was dependent upon the grand total cost of the order (commonly called a Buy More, Save More Sale), and part of the order is canceled or returned after making the purchase, then the discount you qualified for is subject to change to a lower discount as dictated by the promotion. Any refunds for items returned or canceled will be subject to this change. Limited edition collections/product/fabrics are not eligible for promotional discount.
