If your order includes items which require different delivery types (e.g. parcel, or furniture) these will be delivered separately with different couriers.

Items will be delivered when everything is ready from one delivery type. For example, when all of your parcel items are ready, they will be dispatched with DPD or when all of your furniture and specialist items are ready, you will be contacted to arrange the delivery date by our furniture couriers.

 

This should be clear on your order confirmation email, and you will have been provided with an estimated delivery date range for each different delivery type on your order however, please contact the Customer Service Team if you have any questions.

If you would like for everything on your order to be delivered together, please contact our Customer Service Team before anything has been dispatched and they will be able to assist. Alternatively, if you would like to split your delivery to get items at different times, please contact us, however, depending on the circumstances an additional delivery fee may apply.

A lot of our items are made to order so they aren’t immediately available. Our lead times factor in the time made to craft it as well as delivery to our warehouse. You will receive your estimated delivery dates on your confirmation email.

If you placed your order from your online account you will be able to log in to your account to see the estimated delivery dates. For all orders, whether you have an online account with us or not, you can use our Chat system to enter your order details and it will bring back your estimated delivery timeframes.

If there is any change to the lead time on your order, then we will do out best to always keep you up to date and send you a further email to advise you of the new estimated timeframe. If for any reason the date has passed and you have not yet been contacted, please speak to a member of our Customer Service Team and they will be able to investigate further and provide an update.

 

When your Furniture or Specialist delivery orders are ready, you will be contacted by our delivery team to arrange a convenient date.

If you’ve bought the item online the item needs to be in a re-sellable condition, in the original packaging and returned within 14 days of order. An item you bought from store is refundable for 28 days from the date of purchase. Unfortunately, made-to-order items bought in store are non-refundable. For further information, please check the Returns page.

Yes. If you placed your order your online account you should be able to log in and track it.

We’re sorry your order wasn’t quite right. To return it, please email our customer services team to get a Returns Authorisation Number (RAN) and arrange your return. Find out more here.

You’ve spent precious time carefully selecting and investing in high-quality furniture – caring for them properly will make sure they look good for years to come. Please use our detailed care guides to find out exactly how to maintain your new furniture. Each guide includes essential care and useful advice for fabrics like marble, wood and leather.

https://furnishbliss.com/pages/furniture-care-guide

If you have not been able to find the answer to your query in the care guide, please contact our Customer Service Team and they will be happy to advise further.